Security and privacy
The handling of security and privacy for kintone AI is based on the Terms of Service and related policies.
- Terms of Use (Only available in Japanese)
- cybozu.com Terms of Use
- Cloud infrastructure of Cybozu, Inc. (Only available in Japanese)
- Cloud data policy
Based on these terms and policies, this page addresses frequently asked questions regarding security and privacy.
Note that individual confirmation may be required for kintone AI security, depending on the specific details.
Specific security inquiries are accepted through "Assured SaaS Security Assessment", a cloud service security evaluation platform. Use the following page to download the security checklist or request a security evaluation:
Security checklist (Only available in Japanese)
Frequently asked questions about security and privacy
Are there any risks of data leaks?
kintone AI does not acquire any rights to input data, except as permitted by the customer.
kintone AI uses a third-party service as its AI infrastructure. The question information and answer results registered in kintone are sent to the third-party service.
For details on the third-party services that are being used, refer to the Cloud Data Policy.
For details on the data protection approach and measures currently used in Amazon Bedrock, refer to the following official document.
Is my data used for AI training?
kintone AI does not save or use input data for the purpose of AI model training.
The handling of input data is subject to the terms of use for kintone AI. For details, refer to the following page.
Terms of Use (Only available in Japanese)
Is the data sent to the generative AI shared with third parties?
kintone AI sends input data to its AI infrastructure, Amazon Bedrock, to the extent necessary to provide its AI features. Input data will not be sent to any third party other than Amazon Bedrock.
Also, the input data will not be used for AI processing by other users or in other domains.
For details on the handling of input data, refer to the kintone AI Terms of Service.
Terms of Use (Only available in Japanese)
Which region is the AI infrastructure located in?
For the region of the AI infrastructure that you are using, refer to the cloud data policy.
Which generative AI models are used for the AI features?
Amazon Bedrock is adopted as the AI infrastructure, and models verified to meet security requirements are selected. At present, Anthropic's Claude is used.
Note that the AI infrastructure and models may change in the future for feature additions and improvements. Also, the models used may vary depending on the feature.
What does the "Service Provider Policy" in the Terms of Use specifically refer to?
The Service Provider Policy refers to the policy set by the provider of the AI infrastructure used by kintone AI regarding data handling and AI usage.
For details, refer to the Cloud Data Policy.
Is it possible to restrict the use of AI features?
kintone AI allows you to enable or disable each AI feature and restrict access for individual users.
For details, refer to the following page:
Restricting users who can use AI features