The handling of security and privacy for kintone AI is based on the Terms of Service and related policies.

• Terms of Use (Only available in Japanese)
• cybozu.com Terms of Use
• Cloud infrastructure of Cybozu, Inc. (Only available in Japanese)
• Cloud data policy

Based on these terms and policies, this page addresses frequently asked questions regarding security and privacy.

Note that individual confirmation may be required for kintone AI security, depending on the specific details.
Specific security inquiries are accepted through "Assured SaaS Security Assessment", a cloud service security evaluation platform. Use the following page to download the security checklist or request a security evaluation:
Security checklist (Only available in Japanese)

kintone AI does not acquire any rights to input data, except as permitted by the customer.

kintone AI uses a third-party service as its AI infrastructure. Questions and answers registered in kintone are sent to the third-party service.
For more information on the third-party services we use, refer to the following policy:
Cloud data policy
For more information on the data protection policies and measures for Amazon Bedrock, which is currently in use, refer to the following official document:
Data protection

kintone AI does not save or use input data for the purpose of AI model training.

Input data is handled in accordance with the kintone AI Terms of Use. For details, refer to the following page:
Terms of Use (Only available in Japanese)

kintone AI sends input data to its AI infrastructure, Amazon Bedrock, to the extent necessary to provide its AI features. Input data will not be sent to any third party other than Amazon Bedrock.

Note that the input data is not used for AI processing for other users or in other domains.
For details on the handling of input data, refer to the kintone AI Terms of Use:
Terms of Use (Only available in Japanese)

For details on the region of the AI infrastructure being used, refer to the following policy:
Cloud data policy

Amazon Bedrock is adopted as the AI infrastructure, and models verified to meet security requirements are selected. At present, Anthropic's Claude is used.
Note that the AI infrastructure and models may change in the future for feature additions and improvements. Also, the models used may vary depending on the feature.

The "Service Provider Policy" refers to the policies regarding data handling and AI usage, set by the provider of the AI infrastructure used by kintone AI.
For details, refer to the following policy:
Cloud data policy

kintone AI allows you to enable or disable each AI feature and restrict access for individual users.
For details, refer to the following page:
Restricting users who can use AI features